Privacy Policy

A legal disclaimer

Last Updated: 18 July 2025

At Dirt Demon (Pty) Ltd ("Dirt Demon", "we", "us", or "our"), we are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.dirt-demon.com, interact with our services, or purchase our products.

What Information We Collect

We collect the following types of personal and non-personal information:

Personal Information
When you make a purchase, sign up for our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely via third-party gateways)
Device and Usage Information
We automatically collect certain information when you visit our site, such as:
- IP address
- Browser type and version
- Pages viewed and time spent
- Referral URLs

This data helps us improve performance and user experience.

More about this policy

Why We Collect It (as per POPIA)

Your information is collected and processed for the following lawful purposes:
To fulfill your orders and provide customer support
To send invoices, updates, or responses to inquiries
To improve our products, services, and user experience
For marketing (only with your consent)

How We Protect Your Info

We follow POPIA requirements by:
Using secure, encrypted systems
Limiting access to authorized personnel only
Retaining your data only as long as legally necessary

Who We Share It With

We do not sell your information. We may share it with:
- Payment providers (e.g., PayFast)
- Couriers or logistics companies for deliveries
- IT or analytics partners (for website operations)
- Legal authorities when required by law
- All service providers are POPIA-compliant or contractually bound to protect your information.

Cookies & Tracking

We use cookies to remember preferences, analyze traffic, and offer better experiences (including remarketing). You can control cookies in your browser settings.

Your POPIA Rights

Under POPIA, you have the right to:
Access, update, or delete your personal info
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, contact us at info@dirt-demon.com

Changes to This Policy

We may update this policy when needed. Please check back for updates.